The short version
- We want everyone to be able to use this site, including people who use a screen reader, a keyboard, a zoomed-in screen or a phone.
- The site is built to the WCAG 2.2 Level AA guidelines, and we keep checking it as it changes.
- If something gets in your way, call (816) 200-3338 or email us. You'll always be able to get a quote by phone, whatever the website does.
Our commitment
Loveall Plumbing & Rooter Guys wants this website to work for everyone. That includes people who use screen readers or other assistive technology, people who navigate by keyboard, people who need larger text or stronger contrast, and people on small screens or slow connections. Accessibility is part of how the site is built and maintained, not an add-on.
The standard we build to
The site is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, which also covers WCAG 2.1 Level AA. These are the guidelines that courts, regulators and accessibility professionals in the United States generally use to judge whether a website is accessible.
What's in place
- Keyboard access. Everything on the site, including the service-request card, the house diagram's hotspots, the menu and the chat, can be reached and used with a keyboard. Pressing Escape closes the chat.
- Visible focus. A clear outline shows which element has keyboard focus.
- A skip link. The first Tab press on every page reveals a "Skip to content" link.
- Labels and names. Every form field has a visible label, and every button and control has a name that assistive technology can read, including the numbered spots on the house diagram.
- Color and contrast. Text and controls meet the AA contrast ratios, and color is never the only way information is shown.
- Text that scales. The site stays usable at 200% zoom and reflows on phones without sideways scrolling, apart from the house diagram, which can be swiped.
- Reduced motion. If your device asks for less motion, the site turns off its animations.
- No autoplay, no flashing. There's no video, audio or flashing content.
- Structure. Pages use real headings, landmarks and lists so screen readers can move around them.
- Plain language. The site, including these policies, is written in short sentences and everyday words.
Known limitations
- The house diagram on the home page is an illustration. Its numbered hotspots are labeled buttons, and the list of buttons beneath it offers the same actions, but the drawing itself isn't described in detail.
- The chat assistant's replies are generated by an AI system. They're plain text and work with screen readers, but the assistant can make mistakes, and the phone is always an alternative.
- Pages we link to, such as our reviews on Google, are run by other companies and may not meet the same standard.
When we find a problem, we fix it. If you find one before we do, we'd like to hear about it.
Tell us about a problem
If any part of this site is hard to use, or you'd like information in another format, contact us and we'll help:
- Call (816) 200-3338.
- Email tloveall10@gmail.com, or the team that maintains the site at admin@beinsight.co.
Tell us which page you were on and what happened. We aim to reply within five business days, and to fix confirmed problems promptly. You can always request a quote by phone, whatever the website does.
Technical details
The site is built with standard HTML, CSS and JavaScript and tested in current versions of Chrome, Safari, Firefox and Edge, on desktop and on phones. The chat assistant needs JavaScript; the rest of the site works without it. This statement was prepared by Insight, who built and maintain the site, and is reviewed whenever the site changes.