The short version
- We collect what you give us to request service: your name, phone number, where you are, and what's wrong.
- We use it to call you back, schedule the job and keep a record of the request. We don't sell it, and we never share your phone number with anyone for marketing.
- The chat on this site is an AI assistant, not a person. What you type is processed by an AI provider to write replies, and your request is saved and sent to Loveall.
- Want a copy of what we have, or want it deleted? Email tloveall10@gmail.com or call (816) 200-3338.
Who we are
This website belongs to Loveall Plumbing & Rooter Guys (Tim Loveall, sole proprietor), a plumbing company serving Kansas City, Missouri and the surrounding area. In this policy, "we", "us" and "Loveall" mean Tim Loveall's plumbing business. We decide what information the site collects and why.
The website, the quote form, the chat assistant and the system that delivers your request to us are built and run on our behalf by Insight (Be Insight LLC), a marketing agency. Insight works under our instructions, handles your information only to run the site for us, and doesn't use it for its own purposes.
What we collect
Information you give us
- Quote form: your name, phone number, the service you need, and what you tell us about the problem.
- Chat assistant: whatever you type. The assistant usually asks for the problem, how urgent it is, your first name, your phone number, your ZIP code or address, and a good time to reach you.
- Phone, text and email: whatever you share with us when you get in touch directly.
Information collected automatically
- Server logs: your IP address, browser type, the pages you request, and the date and time. Our hosting provider keeps these for a short time for security and to keep the site running.
- Fonts: the site loads its typefaces from Google Fonts. That means your browser requests the font files from Google, and Google sees your IP address in that request, the same as it would for any image or file loaded from another server.
- Basic visit counts, if we turn them on: how many people visit and which pages they view, with no cookies and no personal profiles. We'll update this policy if we add analytics that work differently.
What we don't collect
The site doesn't set cookies or store tracking identifiers in your browser. We don't take payments on this site, so we never ask for card numbers here. We don't collect your precise location.
Please don't type card numbers, Social Security numbers, passwords or health information into the chat or the quote form. We don't need them, and the assistant can't do anything with them.
How the chat assistant works
The chat on this site is an automated assistant, not a person. It's labeled as an AI assistant, it says so in its first message, and it will tell you again if you ask. A person is always reachable at (816) 200-3338.
When you send a message, it goes to an AI provider, Anthropic, to generate the reply. Under that provider's business terms, your messages aren't used to train its models and are deleted from its systems within 30 days.
The conversation, and the request details the assistant collects, are saved in a database that Insight runs on our behalf (hosted by Cloudflare) and emailed to us so we can call you back.
The assistant can't quote prices, promise arrival times or diagnose your plumbing, and it can make mistakes. Anything it tells you is confirmed by a licensed plumber before any work starts. See our Terms of Use for more on this.
How we use your information
- To respond to your request, call or text you back, and schedule the work.
- To keep a record of requests, estimates and jobs.
- To improve the site and the assistant, for example by reviewing conversations where the assistant got confused.
- To protect the site from abuse and keep it running.
- To meet our legal obligations.
We don't use your information to advertise to you, we don't build marketing profiles, and we don't sell it.
Who we share it with
We don't sell personal information. We share it only with the companies that help us run the site and respond to you:
- Insight
- Builds and runs the website, the chat assistant and the system that delivers your request to us. Insight also receives a copy of each request, so it can confirm delivery and report to us how many requests the site brings in.
- Cloudflare
- Hosts the site and the database where requests are stored.
- Anthropic
- The AI provider that generates the chat assistant's replies.
- Resend
- Delivers the email that sends your request to us.
- Provides the typefaces the site uses (see "Fonts" above).
Each of these handles your information only to provide its service to us, not for its own marketing.
We may also share information when the law requires it, to protect someone's safety, or if the business is sold or merged, in which case the new owner would be bound by this policy.
Mobile numbers and texting. We don't share your phone number, or your consent to receive text messages, with any third party or affiliate for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with anyone.
Calls and text messages
When you give us your phone number, we use it to contact you about your request. That may include a call or a text message to confirm details, schedule a visit or follow up on the work. Agreeing to be contacted isn't a condition of buying anything from us.
- Message frequency varies with your request. Message and data rates may apply.
- To stop texts, reply STOP to any message, or just tell us. Reply HELP for help, or call (816) 200-3338.
- Wireless carriers aren't responsible for delayed or undelivered messages.
The full terms for texting are in our Terms of Use.
How long we keep it
- Service requests and chat conversations: 24 months after your last contact with us, then deleted or anonymized. We keep them longer only if we need them for a job record, a warranty, a dispute or a legal requirement.
- Server logs: a short time, set by our hosting provider.
- Emails and texts: kept in our accounts like any other business correspondence.
Your choices
- See, fix or delete what we have about you. Email tloveall10@gmail.com or call (816) 200-3338. We'll respond within 30 days. We may ask you to confirm it's you, for example by calling from the number on file. We may keep what the law requires us to keep, or what we need for a job record.
- Stop calls or texts. Tell us, or reply STOP to a text.
- Browser privacy signals. This site doesn't track you across other websites and doesn't sell your data, so there's nothing for "Do Not Track" or Global Privacy Control signals to switch off.
We offer these choices to everyone, not only to residents of states with privacy laws. If your state gives you additional rights, you can exercise them the same way.
Security
The site is served over HTTPS. Requests are stored in a database that only Loveall and the people at Insight who run the site for us can reach, and the credentials for it are kept out of the website's code. No system is perfectly secure, and we can't promise that one is. If a security incident ever affects your information, we'll notify you as Missouri law requires.
Children
This site is for adults arranging plumbing services. It isn't meant for anyone under 18, and we don't knowingly collect information from children under 13. If you think a child has given us information, email us and we'll delete it.
Other websites
The site links to other websites, such as our reviews on Google. Those sites have their own privacy policies, and this one doesn't cover them.
Changes to this policy
If we change this policy, we'll post the new version here with a new date at the top. If the change is significant, we'll say so on the site.
Contact us
Questions about privacy, or a request about your information, go to:
Loveall Plumbing & Rooter Guys (Tim Loveall, owner)
Kansas City, Missouri
(816) 200-3338
tloveall10@gmail.com