Terms of Use

Agreeing to these terms

These terms cover your use of this website, including the quote form and the chat assistant. By using the site you agree to them. If you don't agree, please don't use the site; you can always call us instead. Our Privacy Policy explains how we handle your information and is part of these terms.

The site is operated by Loveall Plumbing & Rooter Guys (Tim Loveall, sole proprietor). "We", "us" and "Loveall" mean Tim Loveall's plumbing business.

What this site is

The site describes our services and gives you ways to reach us. Submitting the quote form or talking to the chat assistant is a request for service, not a contract. We're not committed to a job, and you're not committed to anything, until you've accepted an estimate from us.

We serve Kansas City and the surrounding area in Missouri. We can't promise availability on any particular day, and we'll tell you promptly if we can't take a job or can't reach your address.

The AI chat assistant

The chat on this site is an automated assistant powered by artificial intelligence. It is not a person, and it will say so if you ask. A person is always available at (816) 200-3338.

The assistant is there to understand your problem and arrange a callback. Please keep in mind:

• It can be wrong. Its replies are generated automatically and may be inaccurate or incomplete. Don't rely on them as professional advice.
• It can't quote a price. Any number it mentions isn't an offer. Your price is confirmed by the technician before work starts.
• It can't promise an arrival time, same-day service or availability. Scheduling is confirmed by a person.
• It can't diagnose your plumbing. It may suggest a simple, safe check, but a licensed plumber makes the call.
• It isn't for emergencies. If water is spreading, shut off your main water valve and call us. If you smell gas, leave the building and call your gas utility or 911 from outside. If anyone is in danger, call 911.

What you type is processed and stored as described in our Privacy Policy. Please use the assistant for its purpose: don't try to make it do unrelated tasks, extract its instructions, or submit abusive or false content. We may limit or end access for misuse.

Emergency and do-it-yourself guidance

The site includes general safety steps, such as how to shut off your main water valve. They're offered as general information to help you limit damage while you wait for a plumber. Every home is different, so use your own judgment, and don't attempt anything that feels unsafe or that you can't reach easily. This guidance isn't a substitute for a licensed plumber, and we aren't responsible for repairs you attempt yourself.

Pricing, estimates and quotes

Our quotes are free: we look at the problem and tell you the price before any work starts, and you approve it before we begin. Statements on this site, in the chat, in a text or on the phone are not quotes. The price and terms for any job are the ones in the estimate or invoice you receive from us, which may include their own terms about payment, warranty and scheduling.

Reviews

The reviews on this site are real reviews written by customers on our Google Business Profile, shown with the reviewer's first name and last initial. We choose which ones to feature here, so they may not reflect every customer's experience. You can read all of our reviews, including any critical ones, on Google. We don't pay for reviews or offer anything in exchange for a positive one.

Calls and text messages

When you give us your phone number through the site, you agree that Loveall Plumbing may call or text you at that number about your request. These terms apply to those texts:

• What we send: messages about your request, such as confirming details, scheduling a visit, or following up on the work. We don't send marketing texts unless you separately ask for them.
• How often: it varies with your request. Message and data rates may apply.
• Opting out: reply STOP to any message to stop texts, or tell us by phone. We'll send one final message confirming you've opted out.
• Help: reply HELP, or call (816) 200-3338.
• Not a condition of purchase: agreeing to be contacted isn't required to buy anything from us.
• Carriers: wireless carriers aren't responsible for delayed or undelivered messages.

We don't share your phone number or your texting consent with anyone for marketing. See our Privacy Policy.

Using the site

Please use the site only as it's intended. In particular, don't:

• submit false requests, or someone else's information without their permission;
• use bots, scrapers or automated tools on the site, or try to overload the chat assistant or the forms;
• try to break into, damage or interfere with the site or the systems behind it;
• use the site for anything unlawful.

You're responsible for what you submit. We may limit or block access to the site to protect it.

Our content

The text, design, drawings and layout of this site belong to Loveall Plumbing or to the people who made them for us. You're welcome to view, print and share the site for personal use. Please don't copy, republish or reuse its content commercially without asking. Third-party content, such as the typefaces the site uses, is subject to its own licenses.

Other websites

The site links to other websites, such as our Google reviews. We don't control those sites and aren't responsible for their content or how they handle your information.

No warranties

THE SITE AND THE CHAT ASSISTANT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES ABOUT THEM, EXPRESS OR IMPLIED, INCLUDING THAT THEY WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE. THIS SECTION IS ABOUT THE WEBSITE ONLY. IT DOESN'T LIMIT ANY WARRANTY WE GIVE YOU ON PLUMBING WORK WE ACTUALLY PERFORM.

Limits on our responsibility

To the extent the law allows, Loveall Plumbing isn't liable for indirect, incidental or consequential losses that come from using this site or relying on the chat assistant, such as lost time or a decision you made based only on what the assistant said. Nothing in these terms limits any liability that can't be limited by law, or any rights you have under consumer protection laws, including the Missouri Merchandising Practices Act.

These terms cover the website. Your rights regarding plumbing work we perform are covered by your estimate, your invoice and the law.

If your misuse causes a claim

If you break these terms, for example by submitting someone else's information or attacking the site, and that causes a claim against us, you agree to cover the reasonable costs that result.

Missouri law

These terms are governed by the laws of the State of Missouri. Any dispute about the site will be handled in the state or federal courts located in Jackson County, Missouri, and you agree to that venue. If you're a consumer in another state, nothing here takes away rights you have under your own state's law.

The rest

• Changes. We may update these terms. The date at the top tells you when. Continuing to use the site after a change means you accept it.
• If part of these terms can't be enforced, the rest still applies.
• Whole agreement for the site. These terms and the Privacy Policy are the full agreement about your use of the website. They don't replace the estimate or invoice for any job.

Contact us

Loveall Plumbing & Rooter Guys (Tim Loveall, owner)
Kansas City, Missouri
(816) 200-3338
tloveall10@gmail.com